Changelog

Change Log

• Call Dispositions: Set and choose Call outcome and trigger workflows December 10, 2025
  3rd of December, 2025Custom Dispositions: Choose an outcome for your call. Use it to trigger workflowsWhat’s newPost-call picker in the Web Dialer: select one disposition (example: Follow Up)Customizable: sub-account admins can create, edit, and delete dispositions.Automation-ready: new Workflow filter under "Call Details" called "Custom Disposition" for follow-ups (send messages, tag, re-enqueue in Power Dialer, etc.)Saved […]
• 📝 Manual Reviews: Live in Reputation (Labs) December 10, 2025
  We’re introducing a brand new way to record and showcase customer feedback collected outside of integrated review platforms — now available in Labs!Once enabled, you’ll find it inside Reputation → Reviews → Add Reviews.✨ What’s New1. 🖊️ Add Reviews ManuallyEasily submit customer reviews that were collected offline or through channels we don’t directly integrate with. […]
• Enhanced CSV Exports for Transactions, Orders & Subscriptions December 10, 2025
  Businesses can now access significantly more detailed, consistent, and reliable CSV exports across Transactions, Orders, and Subscriptions. These upgrades improve accounting accuracy, tax reporting, reconciliation workflows, and downstream data processing.What’s New?This release introduces a major revamp to all three payment-related CSV exports — ensuring accurate subtotal calculations, precise tax breakdowns, and product-level data for every […]
• In-App Upgrades Now Available for SaaS v2 🚀 December 9, 2025
  Your clients can now upgrade their SaaS plans directly from within their account, even if you’re using Stripe, Square, NMI, or Authorize.net as your payment provider.✅ What’s NewUpgrade from within the Billing section — no manual intervention needed.Instant feature access: Clients get immediate access to higher plan limits and features.Supported payment providers: Stripe, NMI, Authorize.net, […]
• Inbound DND Support for Workflows December 9, 2025
  You can now automate Do Not Disturb settings for inbound communications, not just outbound. This addresses a common pain point where incoming spam calls were creating junk contacts and false opportunities with no way to filter them through automation.What's new:Direction control added to both the Contact DND trigger and Enable/Disable DND actionChoose between Inbound or […]