Outlook 2-Way Sync: Bug Fix 🐞

Scenario: 📨

We identified and fixed an issue that affected sub-accounts where multiple users connected the same Outlook email ID with 2-Way Sync.

Previously: 👇

Duplicate emails were created when multiple users within a sub-account connected the same Outlook email ID with 2-Way Sync.

For example, if two users connected the same Outlook email ID, any email sent by a contact or by the user from their Outlook inbox resulted in two entries of the same email appearing in the CRM.

Now: 🤩

This issue has been resolved. Duplicate emails will no longer appear in the CRM, ensuring an accurate email synchronization experience.


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