WhatsApp Contact name pre-fill

We are excited to announce the launch of our latest feature: WhatsApp Contact Name Pre-Fill.

👀 What’s New?

When an unknown contact messages your business via WhatsApp, their contact name will now be automatically pre-filled with the name from their WhatsApp profile. This includes both their first name and last name, provided the contact is not already saved in your CRM.

Screenshot 2024-07-04 at 7

👷 How It Works:

When an inbound message is received from an unknown contact on WhatsApp, their first and last names will be automatically populated in your CRM, streamlining your contact management process.

✨ Enhancement

New WhatsApp onboarding screen and link to the white label support article to improve WhatsApp onboarding experience


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